Policies
Preorder Policy
What a preorder means
Preorder listings are advance reservations for inventory that has not arrived yet. These items are offered before release or before TeePullsTCG has physical stock on hand.
Payment timing
Unless a listing clearly says otherwise, preorder items are charged at checkout at the time the order is placed. This secures the reservation against the incoming release allocation tied to that listing.
Release dates and ship estimates
Release dates, arrival timing, and estimated ship dates shown on preorder listings are estimates based on current distributor, manufacturer, or supplier information. Those dates can shift before inventory is ready to ship.
Delay handling
If a preorder is materially delayed beyond the stated estimate, TeePullsTCG will notify the customer using the email on the order. Updated timing and next-step options will be provided when available.
Cancellations and refunds
Customers may request cancellation before the preorder has shipped. If TeePullsTCG cannot fulfill the preorder or a customer declines a materially delayed revised ship estimate, a prompt refund will be offered to the original payment method.
Mixed orders
Orders containing both in-stock items and preorder items may be held until the preorder inventory is ready, unless TeePullsTCG chooses to split the shipment. If timing matters, placing separate orders is the safest option.
Order updates
Customers should make sure their email address is accurate at checkout so preorder timing updates, shipment notices, and any delay communication can be delivered without interruption.